At Bone & Ivory, every piece is carefully selected or crafted by our designers with exceptional attention to detail. We encourage you to read our Returns & Exchanges Policy before making a purchase.

Bridal accessories

This includes, but is not limited to:

• Jewellery
• Veils
• Shoes
• Bags
• Robes
• Lingerie
• Other accessories

Unless faulty or otherwise required by the Consumer Protection Act, these items may not be returned or exchanged due to a change of mind once purchased.

For hygiene reasons, lingerie may not be returned or exchanged unless the item is defective or the return is required under applicable consumer legislation.

Made-to-order bridal gowns

Every made-to-order gown is specially ordered or manufactured to the bride’s selected style, size, measurements, fabric and specifications.

As these gowns are custom-made specifically for each client, they cannot be cancelled, returned, exchanged or refunded due to a change of mind, incorrect size selection by the client, or changes in personal circumstances.

Customers are responsible for ensuring that all measurements, design selections and order details are correct prior to confirming their order.

This policy does not affect your statutory rights under the Consumer Protection Act in relation to goods that are defective, not of acceptable quality, or not supplied as agreed.

Alterations

Alteration services are final once completed.

Bone & Ivory cannot accept returns or exchanges on garments that have been altered by a third party.

Faulty or defective items

If you believe an item is faulty, damaged, or not in accordance with your order, please notify Bone & Ivory within 5 days of receiving your item.

Where applicable under the Consumer Protection Act, we may inspect the item before offering an appropriate remedy, which may include repair, replacement or refund.

Colour & product variations

Due to differences in fabric dye lots, lighting, photography and screen settings, slight variations in colour, texture and finish may occur. These natural variations do not constitute a manufacturing fault.

Production timeframes

All production and delivery timeframes provided by Bone & Ivory are estimates only. While every effort is made to meet expected delivery dates, delays caused by designers, manufacturers, shipping providers, customs or other events beyond our control do not automatically entitle a customer to cancel or receive a refund.

Shipping returns

Where a return has been approved, customers are responsible for safely packaging and returning the item unless otherwise required by law.

We recommend using a tracked courier service, as Bone & Ivory cannot accept responsibility for items lost or damaged in transit before they are received.